Wednesday, February 6, 2013

Sons of Norway Seeks Customer Service Representative!

This was passed to me yesterday and I wanted to share it with all the blog visitors. Sons of Norway is currently looking to hire a new Customer Service Representative to assist in our Insurance Services Division. If you are a dedicated, professional individual, you might want to keep reading because this is a great opportunity!

Job Summary:
This position is primarily responsible for providing generalized customer service to all internal and external customers of the organization.  The emphasis is placed on certificate holder services, which is provided to all the insurance members of the society and includes performance of the following duties:

Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.

  • Processes daily monetary requests that include but are not limited to, loans, surrenders, partial surrenders, 1035 exchanges replacements and  conversions
  • Processes daily non-monetary requests that include but are not limited to, address changes, beneficiary changes and ownership changes 
  • Provides support for annual/quarterly informational and monetary exchanges with members that include but are not limited to RMD letters, 1099 letters and dividend distributions.
  • Provides telephone support, and answers day-to-day questions posed members, FBCs and internal staff. 

Job Requirements:

  • Associates Degree 
  • 5+ years demonstrated knowledge and experience related to Insurance processes and procedures preferred, but not required.
  • Strong Technical aptitude.  Ability to analyze and use various computer software programs as needed with little training.
  • Strong attention to detail needed to manage the various customer service processes.
  • Exceptional communications skills. Ability to provide excellent customer service to both internal and external customers via proactive and reactive phone calls, and email.

To Apply:
Please submit your cover letter, salary requirements and resume to:
Sons Of Norway
Attn: Mike Wnek
1455 West Lake Street
Minneapolis, MN 55408

We are an Equal Opportunity Employer

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